Q: Why isn’t my phone working?
- It may not be fully charged
- It may be locked
- The battery may have no charge or a low charge
- Powercycle your phone by removing the battery and restarting the set
Q: Why does my phone show “no service”?
- You’re not in a coverage area or you’re in an area that has a weak signal
- An antenna problem may exist
- You may have the system preference set to “home only,” which means you can only receive service from DMTS Mobility. See your owner’s manual to change the system preference to “Automatic” if you’re outside our coverage area
Q: Why do I get static? Why do calls drop?
- Reception area is poor (fringe areas, inside large buildings, etc.)
- Battery power may be low
- There may be an antenna problem or it may not be in an upright position
- Powercycle your phone by removing the battery and restarting the set
Q: Why can’t I connect? Why do I get “fast busy signals”?
- It’s a heavy phone traffic area
- The area has temporary network trouble
- There’s a problem with your antenna or phone
- Power cycle your phone by removing the battery and restarting the set
Q: Why aren’t calls being transferred to my Voice Mailbox, even though I subscribe to Voice Message Centre?
- Call Forward overrides Voice Message Centre. If you’ve activated Call Forward, your calls will be redirected to the number you specified. Deactivate Call Forward by dialing *720 SND
- You may have canceled the Call Forward No Answer to your Message Centre
Q: When roaming, I can be asked for a credit card # when calling. Why?
- Charges will go to a credit card if you are picked up by another network or if there’s no roaming agreement.
Q: Callers get a busy signal or my phone doesn’t ring. Why?
- You may have activated Call Forwarding
- You’re not in a service area
- You’re using Call Waiting and already have two callers on the line
Q: How are airtime charges calculated?
- There’s a minimum airtime charge of one minute per call. After that, airtime charges are calculated in one-minute increments
- Airtime is paid on all outgoing and incoming calls
- Airtime charges will depend on minutes of airtime used, time of day, and your rate plan
Q: How do I change my cell number?
- To change your wireless number you need to visit the office at DMTS. A new number will be assigned to your account, and the representative will program the new number to your hardware.