Bell Aliant FAQ

    1. When does Bell Aliant officially take over DMTS?
      January 1, 2013
    2. Will I still pay my bill the same way?
      Yes. In order to make the transition for customers as smooth as possible, the City of Dryden will continue to collect bill payments on our behalf for the first few months.

      • If you are currently on automated pre-authorized bank debit or credit card payment, this will continue as usual.
      • If you make payments through your bank or at the DMTS payment centre, continue in the usual manner.
      • Any changes required for bill payments will be reflected on your bill and communicated to you well in advance.
    3. Will I need to change my phone number, services or anything else about my account?
      No. All DMTS Phone, Long Distance and Internet customers will automatically become customers of Bell Aliant on January 1, 2013. You’ll keep your same telephone number and email address and the same features, long distance services and Internet services at the same rates. Any changes will be communicated to you well in advance.
    4. If I get a DMTS and a Bell bill today, will I continue to get two bills after merger?
      Yes. You will continue to receive one bill for your Bell services and a separate bill for your DMTS services.
    5. Will the DMTS brand change?We have no current plans to change the brand. In the case of KMTS, we continue to use that brand. However it could make sense sometime in the future.
    6. If I have a question about my DMTS bill or want to change my DMTS services, who do I contact?
      The best way to reach DMTS both before and after the transaction is in the following ways:

      Any changes to your sales or customer care contacts will be communicated to you well in advance.

Bell Aliant (TSX: BA) is one of North America’s largest regional communications providers, serving a population of 5.3 million Canadians. The company is a leader in bringing world-class telecommunications services to small urban and rural communities, and is the telecommunications provider in all geographies surrounding DMTS. Bell Aliant serves customers in Ontario, Quebec and the four Atlantic Provinces with brands including Bell, Bell Aliant, KMTS, NorthernTel, Telebec and Cablevision.

Through its operating entities it serves customers in six Canadian provinces with innovative information, communication and technology services including voice, data, Internet, TV and value-added business solutions.

Bell Aliant’s 7,000 employees deliver the highest quality of customer service, choice and convenience to our customers across Ontario, Quebec and Atlantic Canada. The company is committed to being a leader among North America’s information and communication technology providers, focused on making life, business, and entertainment simple for the people we serve.

Quick Facts

  • Large Scale: third largest incumbent local exchange carrier in Canada
  • Geographically diverse: population served: 5.3 million Canadians
  • Annual revenue: $2.8 billion
  • BCE interest in Bell Aliant 44%
  • Focus on regional markets
  • Broadband growth strategy based on expanding fibre technology to grow IPTV and Internet business
  • Large customer base
  • Predictable capital expenditures
  • Investment-grade credit ratings

Creating Economic Value

With annual revenues of $2.8 billion, Bell Aliant has a large economic footprint. Through salaries, pensions, taxes (both sales and corporate), the purchase of goods and services and dividends paid to our shareholders, the company has a significant impact on the economy of the communities it serves. In 2011, Bell Aliant invested $573 million in capital expenditures, which included expanding its fibre-to-the-home network, building fibre backbones in Eastern and Northern Ontario, and making other upgrades and expansions to our network.

Key Strategies

Bell Aliant’s vision is to be the leading communications provider in the markets we serve by pursuing five key strategic objectives:

  • Improve the customer experience
  • Retain our customers
  • Grow broadband
  • Reset our cost structure
  • Engage employees

General Tariff