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Privacy Issues

Reducing Unwanted Telephone or Fax Telemarketing Calls

If you want to limit the telephone or fax telemarketing calls you receive you, or a person you authorize to act on your behalf, can register your phone number, cellular and fax numbers on the National Do Not Call List by:

  • Registering online at http://www.LNNTE-DNCL.gc.ca
  • Registering by phone at 1-866-580-3625 (1-866-580-DNCL)
  • Faxing your number to 1-888-362-5329
  • TTY access: 1-888-362-5889 (1-888-DNCL-TTY)

Note: To register on the National DNCL by phone, TTY device, or by fax, you must call from the number you are registering. There is no charge to register your number(s) on the National Do Not Call List. Your number(s) will remain on the National Do No Call List for three years. All telephone or fax telemarketing calls that are not subject to one of the exemptions listed below should cease 31 days after you register your number on the National Do Not Call List, except when you have provided an organization with express consent to call you.

The following types of calls are exempt from the National Do Not Call List Rules:

  • Calls from organizations that you have done business with in the past 18 months, or to whom
    you have made an inquiry in the past 6 months (unless you have registered on their individual
    do not call list);
  • Calls on behalf of registered charities;
  • Calls on behalf of political parties, nomination or leadership contestants, or candidates of a
    political party;
  • Calls from opinion polling or market research firms conducting surveys, when the call does not involve the sale of a product or service;
  • Call from general circulation newspapers for the purpose of selling a subscription;
  • Calls to business consumers

Complaints Regarding Telephone or Fax Telemarketing

You can register a complaint regarding a telephone or fax telemarketing call:

In Order to file a complaint, be sure to have the following information on hand:

  • your phone number;
  • name and/or phone number of the telemarketer;
  • date and time of the telemarketing call;
  • nature of the complaint;
  • if it was a fax message, a copy of the fax.

You must file your complaint within 14 days of receiving the call in question.

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