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Accessibility Services

Relay Service for TTY/TDD and Voice Users

If you have a hearing, speech, visual or motion disability, that makes it difficult for you to use telephone equipment, you can talk to a Bell Relay Service Representative using your phone or TTY (Teletypewriter)/TDD (Telecommunications Device) equipment. The Bell Relay Service Operator is available to assist in placing or receiving calls to and from persons who use a TTY/TDD. There is no charge for local calls. On long distance calls TTY/TDD users are eligible for a 50% reduction on charges. The Bell Relay Service Operator will also assist you with: VCO (Voice Carry Over), HCO (Hearing Carry Over), and Reference of Calls for the Deaf.

To place a call through the Bell Relay Service Operator:

TTY/TTD Users Only 711 (no charge)
If 711 is not available call 1-800-267-6511
Telephone Users only 1-800-855-0511

For more information, comments or concerns regarding the Bell Relay Service:

TTY/TDD Users Only 1-800-771-6179
Telephone Users only 1-800-331-9948

Operator Assistance for TTY/TDD Users

It is more expensive to use Operator assistance on calls between users of a TTY/TDD. An Operator handling charge applies to these calls.

For Operator assistance between TTY/TDD users only: 1-800-855-1155

Directory Assistance Exemptions

Customers with disabilities may be eligible for KMTS/Bell Aliant’s no charge directory assistance option. Certified disabled persons who cannot use the directory, are exempt from the Directory Assistance charges for local calls. Call 467-KMTS (467-5687) for more information.

Specialized Equipment for Customers with Disabilities

There are a number of dealer locations which can provide you with special telephones and accessories to assist those customers with disabilities. Contact the Bell dedicated Accessibility Services Centre at 1 800 361-8412 to discuss any particular situation.

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