Privacy Policy, Legal and Regulatory

DMTS is an affiliate of Bell Canada and therefore is subject to Bell Canada’s Privacy Policy.

Our Privacy Policy also applies to the following companies and brands: Bell Aliant, Bell ExpressVu LP (Bell TV), Bell Media, Bell Mobility, Cablevision du Nord, NorthernTel, KMTS, Ontera, Solo Mobile and Télébec.

You can review our Privacy Policy here. You can find more information by visiting Bell’s Commitment to Privacy page here.

Last updated: August 1, 2017

Regulatory

Some services from DMTS are regulated by the Canadian Radio-television and Telecommunications Commission. Here is a list of CRTC hearings that are open for public comment. Visit the CRTC website to learn more about how you can participate.

DMTS continues to work to keep up with our customers’ ever changing communications needs in order to provide the best experience possible. In an effort to do this, DMTS is implementing Universal Network-Level Call Blocking (UNCB).

UNCB will help to protect Canadians against certain types of unsolicited calls by blocking calls when Call display information is blatantly inaccurate.

What calls are blocked?

  • Calls with unassigned North American area codes (e.g., 005‑143‑4561, 000‑000‑0000, 111‑111‑1111 or 123‑456‑7890).
  • North American calls that contain less than 10 digits (e.g., 0000, 3256 or 45753).
    • This does not include 310‑XXXX calls.
  • North American calls that have more than 10 digits (e.g., 905‑243‑4561‑1234).
    • This does not include long distance calls that begin with the number 1 (e.g., 1‑800‑223‑1234 or 1‑613‑245‑1234 are considered 10‑digit numbers and will not be blocked).
  • Calls originating internationally with more than 15 digits (e.g., 33-131-234-234-456-234, 44-131-234-234-456-234).

These telephone numbers often encompass various types of unwanted, unsolicited, spoofed, or spam phone calls, such as illegitimate marketing (e.g., free cruise offers), and typically originate from telemarketers not registered with the National Do Not Call List (NDNCL).

A “spoofed” number can appear as a string of digits, such as 000‑000‑0000, a random number, or the number of a company, person or government entity. Telemarketers making sales calls to customers in Canada have an obligation to accurately identify themselves. Callers who use technology to spoof their Call display with inaccurate, false or misleading information violate this requirement.

UNCB should help reduce the number of unsolicited calls received by Canadians, although it will not block all unsolicited calls.

When will UNCB be implemented?

DMTS will begin to implement UNCB starting November 6, 2019 for both wireless and wireline services. Check back for further details later this year.

Last year, the Canadian Radio-Television and Telecommunications Commission (CRTC) ordered all Canadian telecom service providers to implement universal network-level call blocking by December 19, 2019. This is part of the CRTC’s effort to protect Canadians against certain types of unsolicited calls by blocking calls when call display information is blatantly inaccurate.

To comply with this decision, DMTS will implement universal network-level call blocking starting November 6, 2019. Please note that other Canadian telecom services providers could do so at any time before the CRTC’s deadline.

What type of calls will be blocked by DMTS?

  • Calls with unassigned North American area codes (e.g. 005‑143‑4561, 000‑000‑0000, 111‑111‑1111 or 123‑456‑7890)
  • North American calls that contain less than 10 digits (e.g. 0000, 3256 or 45753)
    • This does not include 310‑XXXX calls
  • North American calls that have more than 10 digits (e.g. 905‑243‑4561‑1234)
    • This does not include long-distance calls that begin with the number 1 (e.g. 1‑800‑223‑1234 or 1‑613‑245‑1234 are considered 10-digit numbers and will not be blocked)
  • Calls originating internationally with more than 15 digits (e.g. 33-131-234-234-456-234 or 44-131-234-234-456-234)

These telephone numbers often encompass various types of unwanted, unsolicited, spoofed, or spam phone calls, such as illegitimate marketing (e.g. free cruise offers), and typically originate from telemarketers not registered with the National Do Not Call List (NDNCL).

A spoofed number can appear as a string of digits, such as 000‑000‑0000, a random number, or the number of a company, person or government entity. Telemarketers making sales calls to customers in Canada have an obligation to accurately identify themselves. Callers who use technology to spoof their call display with inaccurate, false or misleading information violate this requirement.

UNCB should help reduce the number of unsolicited calls Canadians receive, although it will not block all unsolicited calls.

How will this impact my business?

If you are currently using nonconforming telephone numbers, your equipment will need to be reprogrammed so that your calls are not inadvertently blocked. You can call 1‑800‑565‑6200 to check if your telephone number is nonconforming.

If you require any support understanding the new call-blocking rules, identifying non-compliant telephone numbers, assessing your options or modifying your equipment’s configuration, please get in touch with demandes.cst@bell.ca (if in Ottawa, Québec or Atlantic Canada) or tschelp@bell.ca (if in Ontario, except Ottawa, or Western Canada), or request a callback.

Please see the Compliance and Enforcement and Telecom Regulatory Policy CRTC 2018‑484 online at https://crtc.gc.ca/eng/archive/2018/2018-484.htm

Introduction:

Why does this page matter

In the event of a network outage, it’s critical that customers know how to reach emergency services. This page outlines best practices to help you stay connected and safe.

  • Sections: How to Contact Emergency Services During an Outage
  • What You Can Do
  • How We Support You
  • Technical Notes

How to Contact Emergency Services During an Outage

  • Use a mobile network if available. Mobile networks operate independently of landlines
  • Try alternate mobile networks: Some devices may automatically roam to other networks for emergency calls.
  • Use satellite-enabled devices: Certain phones and wearables can connect via satellite to place emergency calls.
  • Use Over-the-Top apps: Apps like WhatsApp or Signal may work over Wi-Fi if mobile networks are down.
  • Enable Wireless Public Alerts (WPA): Public authorities may attempt to convey important information through wireless public alerts (or satellite-to-wireless where technically feasible). To ensure your device is compatible with WPA messages.

What you can do

  • Confirm your device’s emergency capabilities:
    • Check if your phone supports satellite or Wi-Fi calling and that Wi-Fi calling is enabled.
    • Ensure location services are enabled for emergency responders.
  • Stay informed:
    • Listen to recorded messages when calling our support line.
  • Monitor local government social media accounts and local radio stations for emergency updates and instructions.
  • Prepare in advance:
    • Save emergency contacts in multiple formats (paper, phone, cloud).
    • Keep backup power sources (e.g., battery packs) for your devices.

How We Support You

  • Updated information:
    • This page will evolve as technologies and emergency protocols change.

Technical Notes

  • Emergency calls are prioritized over other traffic during congestion where technically feasible and may, depending on circumstances, still function during an outage. However, only attempt to call 9-1-1 during an actual emergency.

We have filed a request with the CRTC seeking authorization to cease offering the service “Busy line verification / intercept”.  For further information regarding this change, please consult the regulatory notice available, here via this link: “Bell Applications”.

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